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This HyperArticle™ is appropriate for all Commercial Lines brokers.
It first appeared in BC Broker magazine in June 2013
and was refreshed in November 2025.

Overview

Consistent, proactive renewal practices are essential to long-term insurance brokerage success. This HyperArticle™ explains the importance of renewal business for commercial lines brokers. It outlines the broker’s duties to reassess risks, provide timely advice, and document client contact to prevent errors and omissions. Through a case-study example and a practical tool, you’ll learn how to manage renewals effectively, meet legal and professional obligations, overcome obstacles, and retain clients.

When you’re ready, please go to the first content section…

Course Content

Introduction
The Importance of Renewal Business
The Broker’s Duties
The Importance of Contact at Renewal
Objectives and Obstacles
Focus on Success
At Renewal Time, Opportunity Knocks
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